The Philippines call center industry has come a long way since it’s inception in the Philippines in 2001. The industry has grown from approximately 20 service providers and less than 5,000 agents, managers and executives back then to over 700 service providers and 600,000 personnel at all levels today.
Revenues have grown from approximately US$350m in 2001 to over US$12bn projected for year-end 2012. In 2001 hardly anyone had ever heard of the Philippines call center/BPO industry. Today very few business people haven’t heard of it. Almost every major international company either already does some degree of outsourcing to the Philippines or is in the process of doing so.
The Philippines has already become the undisputed champion in the call center sector and will continue to strengthen its position as the world’s second largest BPO destination. In spite of this much-deserved success, and in fact perhaps even because of it, the industry hasn’t had time to focus very much on transparency and therein lies the service that I’ve been providing my clients for the last several years.
In my present position as Co-Chairman of the American Chamber of Commerce’s BPO Committee, it’s my job to know what’s going on in the Philippine BPO industry. Over the last 10 years, I have been assisting prospective outsourcing clients with sorting out the huge amount of information that’s available about services and companies and focus on those key factors relevant to their own unique requirements.
If you or your company is considering placing some of your business processes here in the Philippines, I’d be more than happy to provide you with my industry insides. Please feel free to contact me by completing the inquiry form below. I look forward to hearing from you.
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