If you’ve heard that call center agents from the Philippines are courteous and happy, you heard correctly. And if you saw how nice their working conditions are you’d understand why they’re so happy and polite. The fact is that recruiters from the top and mid-tier Philippine Call Centers are able to recruit the best and [...]
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Cultural Ties, Neutral Accent Spur Global Demand for Philippine Call Center Service Providers
The country’s business process outsourcing (BPO) industry, which is comprised mainly of Philippine call center service providers, continues to expand its share in the global market. In 2009, the industry grew by 25 percent while the Philippine economy managed only less than 1 percent growth. The BPO industry generated US$7.2 billion in revenues last year, [...]
Philippine Call Center – How the Industry Evolved
10 years ago hardly anyone knew that Philippine call center even existed. Well, the truth is that a decade ago only a hand full of Philippine call centers were present and operating. Some of the first call centers that established a presence in the Philippines were Sykes and C3, Ambergris Solutions, Teleperformance and PeopleSupport. Of [...]