If you’ve heard that call center agents from the Philippines are courteous and happy, you heard correctly. And if you saw how nice their working conditions are you’d understand why they’re so happy and polite. The fact is that recruiters … Continued
Philippine call centers
The emerge of the Philippine call center industry to one of the world’s two leading offshore BPO destinations
The Philippines giving India a run for its money in its quest for dominance in the global outsourcing market. In recent years, Philippine call center industry has been getting a larger slice of the pie. In fact, it is now the second leading business process outsourcing (BPO) destination in the world.
Cultural Ties, Neutral Accent Spur Global Demand for Philippine Call Center Service Providers
The country’s business process outsourcing (BPO) industry, which is comprised mainly of Philippine call center service providers, continues to expand its share in the global market. In 2009, the industry grew by 25 percent while the Philippine economy managed only … Continued
Key drivers behind the growth of the Philippine call center industry
Tagged as the “Sunshine Industry” of the country, the Philippine call center industry has not only grown to be one of today’s most modern and prolific spaces in the developing country but has also been one of the biggest sources … Continued
Philippine Call Center – How the Industry Evolved
10 years ago hardly anyone knew that Philippine call center even existed. Well, the truth is that a decade ago only a hand full of Philippine call centers were present and operating. Some of the first call centers that established … Continued